macrophotofly
Maximum Pace
- Aug 27, 2012
- 581
- 234
Has been enjoying using the Sufferfest app* for keeping fit during the week, but recent releases have been plagued with an annoying bug. On my Kickr the resistance sometimes stays constant even when the app on my Mac changes it's level (seems the message is not getting to the Kickr to change its resistance despite no drop-outs). This problem didn't exist until they released v3.00 of the app
No complaints with the support staff who have been quick to reply to every e-mail....just the solution has not been found yet and we are 2 months on. They provided a manual workaround to hit the arrow keys (which change the % level) if it misses the level shift (the % change resends the resistance level to the Kickr) and whilst that is fine if you only have the problem once or twice in an hour ride, this morning with the latest release of 3.0x it was missing every other one. Felt more like I was manually controlling the Kickr from my keyboard, than there being a control in place - the app is nearly unusable for me
I wrote back to them asking for a refund for the last 2 months and told them two more weeks to fix it or I am moving to another app.
It is a shame because they keep adding videos and the set-up is really good. Simple interface, rides are challenging, single subscription to all platforms, and also a small number of running videos which I have downloaded within the app and can then take the iPad or iPhone to a gym to use on a running machine when I am away on business.
*(now on Mac and PC as well as iOS)
No complaints with the support staff who have been quick to reply to every e-mail....just the solution has not been found yet and we are 2 months on. They provided a manual workaround to hit the arrow keys (which change the % level) if it misses the level shift (the % change resends the resistance level to the Kickr) and whilst that is fine if you only have the problem once or twice in an hour ride, this morning with the latest release of 3.0x it was missing every other one. Felt more like I was manually controlling the Kickr from my keyboard, than there being a control in place - the app is nearly unusable for me
I wrote back to them asking for a refund for the last 2 months and told them two more weeks to fix it or I am moving to another app.
It is a shame because they keep adding videos and the set-up is really good. Simple interface, rides are challenging, single subscription to all platforms, and also a small number of running videos which I have downloaded within the app and can then take the iPad or iPhone to a gym to use on a running machine when I am away on business.
*(now on Mac and PC as well as iOS)